With acceptance of the service requested as listed herein, in addition to any additional services occurring during the trip as described below, Client listed herein agrees to all Luxport Worldwide LLC - [Alimena/Casey/Hennessy] Policy (Policy) posted on our website at http://www.luxportworldwide.com. Policy is subject to change without notice.
Reservations are our commitment to provide the services listed and described in each reservation and in accordance with Policy. All reservations are sent via email and can also be viewed online in the Client's portal/account. It is the responsibility of the Client to review our Policy online and review confirmations prior to service to ensure all information is accurate and respond by email by replying to the confirmation sent or by phone within twelve (12) hours if anything requires changing or additional charges may apply in accordance with Policy. Client agrees to notify Luxport Worldwide LLC if confirmation or trip details are not received.
Critical Information To Secure Service
It is the responsibility of the Client to provide Luxport Worldwide LLC critical information in order for Luxport Worldwide LLC to provide quality service. This includes but not limited to the correct date, times, duration, routing information including all pickups, stops and drop offs, passengers names and phone numbers, total number of passengers, total luggage count and size of luggage, airport pickup information, flight information, and the like. Luxport Worldwide LLC is not responsible for missing information not provided by Client and may result in additional fees, delays and errors.
Luxport Worldwide LLC reserves the right to require a credit card to secure service. Luxport Worldwide LLC reserves the right to require a 50% deposit to secure service. Reservation balances may be processed up to seven (7) days before the trip date. Luxport Worldwide LLC reserves the right, at their discretion, to require 100% of the payment prior to service in accordance with Policy. Credit card information can be issued confidentially by phone or securely online by Client by logging into the Client's portal/account. All payments must be made in accordance with Policy or additional charges may apply.
Description of Associated Charges
All Rates are subject to change without notice. Gratuity listed on reservations is a suggested gratuity and can be changed or eliminated at any time per request of the Client. Luxport Worldwide LLC recommends the industry standard gratuity of 20% of the base rate. Transportation Tax or Sales Tax is required in accordance with the state of Georgia. Transportation tax is $0.50 per trip. Fuel Surcharge is calculated as a percentage of the base rate at 2.5% for every $0.50 of the current average fuel price for regular gasoline. STC charge incorporates regulatory, permit and licensing fees at 10%. Express Lanes, Tolls and Parking will be charged at cost. Additional charges may be applied to include but not limited to additional wait times, additional stops, cancellations, no-shows, excessive cleanup of the vehicle and special requests in accordance with Policy.
Cancellations / No-Shows
It is the responsibility of the Client to notify Luxport Worldwide LLC by phone at 866-LUXPORT (866-589-7678) and email by replying back to the email confirmation of any cancellations. Cancellations must be made two (2) hours prior to the scheduled pick-up or before a vehicle has been dispatched for all Sedan and SUV One-Way Transfers; seven (7) days for all Van, Bus, Specialty Vehicle One-Way Transfers, Hourly Charters and Special Occasions; and fourteen (14) days for all Special Events. If Luxport Worldwide LLC is not notified of a cancellation according to these terms, the reservation is considered a Late Cancellation or No-Show respectively and the full charge will be billed including Suggested Gratuities unless otherwise requested by Client to be changed or removed.
It is the responsibility of the Client to notify Luxport Worldwide LLC by phone at 866-LUXPORT of any changes to times, routing locations, passenger information and/or flight information two (2) hours prior to the scheduled pick-up or before a vehicle has been dispatched for all Sedan and SUV One-Way Transfers; seven (7) days for all Van, Bus, Specialty Vehicle One-Way Transfers, Hourly Charters and Special Occasions; and fourteen (14) days for all Special Events or additional charges may apply.
Wait Times / Late Policies
The chauffeur will wait up to fifteen (15) minutes after the scheduled time of Pick-Up for all One-Way Transfers and Airport Transfers to the Airport; forty-five (45) minutes for all Domestic And International Flight Arrivals after the flight arrival time at the gate according to the official flight information from the FAA or the airline; and thirty (30) minutes after the scheduled time of Pick-Up for all Private Airport, Train, And Bus Arrivals before additional fees are charged to the Client. If the Client DOES make contact during this grace period the amount of 25% of the hourly rate for the vehicle hired will be charged for each additional fifteen (15) minutes of wait time following the grace period until the Client is seated in the vehicle or the chauffeur is released by the Client. If the Client DOES NOT make contact with the chauffeur during the grace period (with the exception of International Arrivals and Private Airport, Train, And Bus Arrivals or if a private flight, train or bus cannot be monitored, the chauffeur will wait up to two (2) hours after the arrival or expected arrival) the chauffeur will be released by Luxport Worldwide LLC, the Client will be considered a No-Show and the full charge will be billed including Suggested Gratuities unless otherwise requested by Client to be changed or removed.
Client agrees and acknowledges that Luxport Worldwide LLC reserves the right to provide service through a third party provider (partner/affiliate) at any time with or without notice. Furthermore, Client agrees to hold harmless and fully indemnify Luxport Worldwide LLC and all entities under the authority or ownership of Luxport Worldwide LLC, from any outcome arising out of the performance or execution of this agreement and any and all services procured by Client.
Acts of God / Force Majeure
In the event Luxport Worldwide LLC is unable to perform its obligations under the terms of this agreement, despite having taken commercially reasonable precautions, because of acts of God, interruption of electrical power or other utilities, equipment or vehicle failure or damage reasonably beyond its control, or other causes reasonably beyond its control, including but not limited to inclement weather, Luxport Worldwide LLC (Alimena/Casey/Hennessy), including any entity under the authority or ownership of Luxport Worldwide companies, shall not be liable to any outcome resulting from such failure to perform or otherwise from such causes. In such event, Luxport Worldwide LLC will contact Client by all contact methods available and a solution will be presented. Clients are not liable for payment if a vehicle does not show up and service is not provided.
Luxport Worldwide LLC agrees to do business in accordance with federal, state and city laws require, up to and including all permits, licenses and insurance requirements.
Luxport Worldwide LLC reserves the right to refuse transport to any person in accordance with these terms, conditions and policy and/or in accordance with federal, state and city law.
SMOKING IS PROHIBITED in all vehicles. If an occupant does smoke in a vehicle they will be asked to remove themselves from the vehicle immediately until all smoking is complete and there will be an additional charge of $300 and/or the total cost for smoke removal.
There will be an additional charge of $300 and/or the total cost to sanitize the vehicle if sanitization is necessary. If anything requires replacement or repair on the vehicle(s) being hired due to misuse or destruction from passengers, additional charges apply that are equal to or in addition to the total cost of replacement or repair needed to get the vehicle back to it's original condition.
Vintage and Classic Vehicles – Luxport Worldwide LLC and its partners maintain vehicles to the highest of standards, however due to their age, vintage and classic vehicles have exceeded their
original life expectancy and mechanical tolerances. There are times out of our control where they may break or require mechanical repair without notice. Should this occur, Luxport Worldwide LLC will contact Client by all contact methods available and do everything in our power to provide a vehicle of the same vehicle type but due to limited availability with Vintage and Classis Vehicles it may be a different make, model, color, or style than originally reserved. Clients are not liable for payment if a vehicle does not show up and service is not provided due to a breakdown but will be liable if the vehicle does show up and/or an alternative vehicle is supplied at the respective rate.
Luxport Worldwide LLC reserves the right to send additional emails and texts to previous and existing clients for the purposes of company and industry updates, new procedures, specials and information that will create peace of mind, make life easier and generate an unforgettable experience.
All information collected from Luxport Worldwide LLC clients will not be sold or used by any 3rd party except its subsidiaries and partners for the use of providing the service agreed upon in confirmations.
By accepting service clients and passengers agree to Luxport Worldwide LLC Policy.
Last updated: 11/2022